Refunds and returns policy

1.1 Return Due To Change Of Mind

The Piochee will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.


Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.


(The Piochee) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

1.2 Free Replacements 

The Piochee is pleased to extend its commitment to honoring all valid warranty claims, on the condition that such claims are submitted within 7 days from the date of item receipt. For claims received after the initial 7-day period but before 15 days, customers have the option to obtain a replacement at 50% of the listed price.


However, it is important to note that after the 15-day period, The Piochee cannot assume responsibility for any damages to the product. This is due to the inherent nature of the product, which is crafted from food-grade silicone, and may experience wear and tear over time.


In summary, The Piochee remains dedicated to addressing warranty claims within the specified timeframes, ensuring customer satisfaction and product reliability.


Customers will be required to pay for replacement shipping ONLY. 

Only 1 replacement will be entertained.

1.3 Cancellations

 If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1.4

At Piochee Wallet, we're committed to your complete satisfaction. We believe in the quality of our wallets and want you to feel confident and happy with your purchase. That's why we offer a 30-day risk-free trial.

1.4 30-Day Risk-Free Trial:

  • Try It, Love It: Use your Piochee Wallet for a full 30 days. If it doesn't meet your expectations, we're here to make things right.
  • Easy Returns: If you're not satisfied within the first 30 days of purchase, you can return the wallet for a full refund, no questions asked.

Return Policy Details:

  • Eligibility: The 30-day period begins from the date of delivery.
  • Condition: Wallets must be returned in their original condition. Normal wear and tear are acceptable.
  • Process: To initiate a return, simply contact our customer service team. We'll guide you through a hassle-free process.
  • Refund: Once we receive the returned wallet, we'll process your full refund promptly.
  • Shipping Costs: Return shipping costs are the responsibility of the customer.

Additional Information:

  • 1-Year Warranty: Beyond the 30-day trial, your Piochee Wallet is covered by a 1-year warranty for any manufacturing defects.
  • Customer Support: Our dedicated team is always here to assist you with any concerns or questions.

We're Here for You: Our goal is to ensure that you are completely satisfied with your Piochee Wallet. If there's anything we can do to improve your experience, please let us know.

The Piochee Wallet: Invest in Quality, Comfort, and Security with Confidence!

 

SECTOR 3, HOUSE 33, ROAD 07
Uttara, Dhaka-1230
Refund and Returns 
1st August 2023